At khel92, we believe that gaming should always be an enjoyable and entertaining experience. Our responsible gaming framework is built to keep every player — from Karachi to Peshawar — safe, informed, and in full control of their play.
Responsible gaming at khel92 is not a checkbox — it is a core part of how we operate. We understand that while the vast majority of our players in Lahore, Islamabad, Faisalabad, Karachi, and across Pakistan enjoy khel92 purely as entertainment, gambling can become problematic for a small number of individuals. Our job is to provide every tool, resource, and safeguard needed to keep that from happening.
Responsible gaming means making informed decisions about how much time and money you spend on the platform. It means understanding the odds, accepting that losses are a normal part of gaming, and never chasing losses with money you cannot afford. khel92 is here to make sure that every session — whether you are betting on the PSL, spinning a slot, or joining a live casino table — remains fun and within your personal limits.
We have invested heavily in responsible gaming technology, trained our support team to identify and assist at-risk players, and built a suite of player-controlled tools directly into the khel92 platform. These tools are always free to use and take effect immediately upon request.
Decide how much you can comfortably afford to spend before you start any gaming session. Your entertainment budget should never include money reserved for essentials like rent, groceries, school fees, or utility bills.
It is easy to lose track of time during a gaming session. khel92 provides session time reminders and reality-check pop-ups so you always know how long you have been playing and can make a conscious decision to continue or stop.
Chasing losses — increasing your stakes to try to win back money you have already lost — is one of the most common signs of problem gambling. If you find yourself doing this, stop your session immediately and use our cooling-off or self-exclusion tools.
Every khel92 player has access to a full suite of responsible gaming controls directly from their account dashboard. These tools are free, immediate, and always available — no questions asked.
Set a daily, weekly, or monthly deposit limit on your khel92 account. Once your limit is reached, the platform will automatically block further deposits for that period. Limits can be decreased at any time; increases require a 24-hour cooling period to take effect.
Cap the total amount you can lose within a defined period. Loss limits give you a hard financial boundary so that even in a losing run, your exposure stays within a range you have consciously chosen and can afford.
Set a maximum session duration. When your time is up, khel92 will notify you and, if you have selected the auto-logout option, end your session automatically. Reality-check reminders can also be set at intervals of your choice.
Take a short break from the platform — 24 hours, 48 hours, 7 days, or 30 days — without fully closing your account. During a cooling-off period, you cannot log in, deposit, or place bets. This tool is ideal if you feel you need a brief pause.
Self-exclusion is a formal, binding commitment to stop gambling on khel92 for a minimum period of six months, one year, two years, or permanently. Once activated, your account is immediately locked and all marketing communications are stopped. Reactivation is not possible until the exclusion period has fully expired.
Request a full statement of your account activity, including all deposits, withdrawals, bets placed, and net wins/losses over any period. Reviewing your statement regularly is one of the best ways to stay aware of your actual gaming behaviour.
Self-exclusion is one of the most powerful tools available to players who feel their gambling is becoming a problem. At khel92, the self-exclusion process is straightforward, immediate, and completely confidential. Here is how to activate it.
If you would prefer not to go through the in-platform process, you can also request self-exclusion directly by contacting our 24/7 support team via live chat or by emailing with the subject line "Self-Exclusion Request". Our team will process your request within one hour and confirm via email once your account has been locked.
Access your account using your registered credentials. If you are unable to log in, contact our support team directly via live chat and they will process the self-exclusion on your behalf without requiring you to log in.
From your account dashboard, select "My Account" and then "Responsible Gaming". This section contains all player protection tools including deposit limits, loss limits, cooling-off, and self-exclusion.
Click on the "Self-Exclusion" option and select your preferred exclusion duration: 6 months, 1 year, 2 years, or permanent. Carefully review the terms and confirm your selection. The exclusion takes effect immediately upon confirmation.
A confirmation email is sent to your registered address within minutes. Your account is locked, all active sessions are terminated, and you are removed from all marketing lists. Any pending withdrawals are processed normally.
Self-exclusion from khel92 is a positive step. If you feel you need additional support beyond what we can provide, please reach out to professional problem gambling helplines and organisations. Our support team can provide referrals and resources tailored to players in Pakistan.
Honest self-reflection is the first step toward getting help. Review the following questions carefully. If you answer "yes" to two or more of them, we strongly encourage you to use our responsible gaming tools or reach out to a professional support organisation.
Do you find yourself spending more money on gambling than you originally planned, even after deciding to set a limit?
Have you ever borrowed money, sold possessions, or neglected bills in order to fund your gambling activity?
Do you feel irritable, anxious, or restless when you try to cut down or stop gambling?
Have you tried to hide your gambling activity from family members, friends, or your spouse?
Do you find yourself returning to gambling shortly after a loss, trying to win back what you have lost?
Has gambling ever negatively affected your work, studies, family relationships, or mental health?
Do you think about gambling frequently — planning your next session, calculating how much to bet, or replaying past bets in your mind?
khel92 encourages players who feel their gambling may be out of control to seek professional help. The following types of organisations provide free and confidential support for problem gamblers and their families.
National and international problem gambling helplines offer free, confidential telephone counselling. Calls are anonymous and available around the clock. Your khel92 support team can provide current contact details for Pakistan-based resources.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from gambling disorder. Meetings are available globally including in major Pakistani cities.
Multiple international organisations offer online chat and email counselling for problem gamblers. These services are accessible from anywhere in Pakistan, fully confidential, and available in both English and Urdu through select providers.
Problem gambling affects not just the individual but their entire family. GamAnon and similar organisations offer dedicated support programmes for partners, parents, and children of people who gamble problematically — because recovery works best together.
khel92 takes the protection of minors extremely seriously. Our 21+ age restriction is enforced through mandatory KYC verification, but we also strongly encourage parents and guardians to take additional steps to prevent underage access to online gambling platforms on shared or family devices.
Parental control software allows you to block access to specific categories of websites — including online gambling — across all devices in your household. These tools work on smartphones, tablets, laptops, and desktop computers, and many are available free of charge.
If you suspect that a minor has accessed or registered on the khel92 platform, contact our support team immediately at . We will investigate the matter urgently, suspend the account, and take all necessary action to protect the minor concerned.
Tools such as Net Nanny, Kaspersky Safe Kids, and Windows Family Safety allow parents to block gambling and adult content websites on home computers. Most Pakistani ISPs also offer family-safe filtering options through your broadband settings.
Android and iOS both include built-in parental control features that allow you to restrict app downloads, set screen time limits, and block specific website categories on smartphones and tablets used by children in your household.
Many modern home routers support content filtering at the network level, meaning that gambling sites can be blocked across every device connected to your home Wi-Fi network — without needing to install software on each individual device.
Set your limits before you play, use our built-in responsible gaming tools, and enjoy khel92's cricket betting, live casino, slots, and football markets as the entertainment experience they are meant to be.